Eastons is an independent, general practice estate agency with traditional values and a modern approach. We specialise in property sales, lettings, surveys and financial services, block management, Land and New Homes and International Sales, are passionate about our service and believe our professional and pro-active approach is the foundation of our success.
Eastons has been selling properties in Tadworth, Epsom, Ewell and the surrounding areas since 1997. Our service is known for its professionalism and integrity, with a reputation for hard work and honesty. A team of friendly, proactive and dedicated sales staff contribute to the firm's ongoing success.
As your agent we not only owe you a “Duty of Care” which must, not only be backed up with Public Liability, Professional Indemnity and Fidelity Insurance, but provide external redress should there be anything you are not happy about. This is provided by the RICS (Royal Institute of Chartered Surveyors) Ombudsman Services.
We are also registered with The Office of Fair Trading (OFT), Information Commissioners Office (ICO) and were recognised by the Investors in People (IIP) for our standards in 2008
Our lettings department secure all deposits lodged with the Deposit Protection Scheme (DPS) whilst our contracts are regularly up-dated by the lettings Centre
All our sales managers and assistants have completed the National Association of Estate Agents (NAEA) Technical Award for the Sale of Residential Property, which is a Level 3 qualification within the National Qualifications Framework, meaning it is broadly equivalent to A-Level standard.
Our Directors and Staff have lived and worked in the area for most of their lives and possess in-depth knowledge of the local market in which we operate. We offer expertise in the activity of the local marketplace and are able to advise on valuations, specific market trends and a wealth of other local information and contacts.
Each Branch Manager has worked in his local area for over 10 years providing that exceptional local knowledge that is essential when providing accurate valuation advice.
Some agencies are owned and managed by large institutions that have more of a focus on selling financial services than they do on selling property. Eastons is 100% independently owned, run and committed to providing an outstanding service in the local area.
Our excellent reputation is earned through hard for all our clients. We always want to achieve the best price possible for you and we aim to manage the sale of your property in a smooth and professional manner with the least inconvenience to you.
Accurate pricing from the start is the key to optimising your home’s value – a little optimism but not overpriced will ensure healthy activity and competition resulting in best sales prices being achieved.
Our ‘pooled commission’ policy promotes a supportive team environment which is another of our great strengths. This means the whole Eastons team are motivated to look after your interests. All of our negotiators have free access, via our intranet, to every property and every buyer registered with us. This ensures everybody is offered each property which we believe is essential to effectively market your home and achieve the best possible price.
A whopping 89 percent of buyers start their home search online. How your house looks online is the modern equivalent of 'curb appeal’ which is why photography is the most important element. We use professional SLR cameras with dedicated flash guns and wide angle lenses which coupled with image enhancements through Photoshop to ensure quality images show your property to its best.
This coupled with 3 dimensional floor plans, plot dimension plans and maps makes sure your property gets the best possible presentation both on line and with our glossy brochure details.
You only get one chance to make that first impression – make sure it is a good one!
A dedicated and bespoke marketing strategy is also imperative to ensure your property is carefully released through the internet and regularly up-dated.
We invest heavily in our computer software systems to ensure sophisticated data capture and matching capabilities. We have a hosted IP telephony system to ensure no calls are missed and that you can always be transferred to the correct person. We send out regular e-newsletters to keep you apprised of market conditions and predominantly communicate with you by e-mail for speed and efficiency. This coupled with every member of staff linked via our own dedicated intranet ensures every negotiator can see every property.
We use the CFP Software for our lettings management which is accredited by the ICAEW, as well as ARLA, NAEA, NALS and RICS, NFoPP and Law Society compliant whilst our Sales use Reapit Software (RPS), the Sunday Times Gold supplier of the year.
All our staff recognise the value of providing the highest levels of service and are committed to the success of Eastons. This is achieved through their friendly professionalism and going that extra mile for you, our customer. We take a proactive approach to customer communications and contact you with weekly progress reports on your property and after every sale.
With technology moving forward ever faster and purchaser’s expectations to see everything on all media at all hours we fully appreciate the need to not only present ourselves on all the relevant social media but to do it professionally. We have therefore commissioned a Social Media firm to handle this and ensure we are at the forefront of this exciting digital world.
Having been recognised by Investors in People for our standards and with our extremely high level of staff retention you can be assured of the same professional and friendly reception each time you visit.
You will also find that with the maturity and experience we offer all our properties are telephoned to potential buyers (still by far the best way to create interest and secure viewings)